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iPhone for Dummies, 48 Hours with an iPhone
The iPhone is considered to be one of the most successful product launches in history. Although I’ve heard some incredibly, almost unbelievably gushing praise of the iPhone, I opted not to buy one...
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Office 2.0 Conference To Prove iPhone is Business Ready – All Attendees Get One
When Steve Jobs introduced the iPhone at Macworld earlier this year he immediately justified its position as a smarter, revolutionary phone for those who wanted the next generation multimedia and...
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Top iPhone Applications for PR and Marketing Professionals
The iPhone is gaining traction as not only the must have gadget of the year, but also as an effective tool for mobile professionals. Rather than continue gushing about a device that I am forced to...
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Crisis Communications 2.0 – Apple and the iPhone Price Bomb
One week following the aftermath, it’s worth another look to dissect and analyze what went right and what went horribly wrong in order for PR people to understand how to prevent crises and also know...
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Jott Boosts Mobile Productivity Through the Power of Voice
Recently I wrote about Pinger and how it was a useful tool for using your voice to send “voicemail-based” text messages to individuals as well as different groups. I still use it for very specific...
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Facebook Changes the Game for Social Networking with New App for iPhone
Two weeks ago, Facebook submitted its completely redesigned iPhone application to Apple. Today it was released live in the App Store. As you may or may not already know, mobile Facebook users, as well...
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There’s an App for That: Mobile is the Next Frontier for Brand Engagement
Source Mobile phones are rapidly emulating the capabilities of desktop and notebook PCs, serving as one of the three screens of the Golden Triangle that captures a bulk of our attention and...
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Mobile Internet Market to Eclipse Desktop Internet
Sounds like a sensationalistic headline, but if you read Morgan Stanley‘s latest series of reports on the Mobile Internet, you’ll walk away with the same impression. Morgan Stanley’s global technology...
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The future of TV is more than social, it’s a multi-screen experience that...
The future of television is much more than social; much in the same way that the future of media is too, more than social. Social is a fabric; it connects the individual nodes that make up the human...
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How a Conversation About a New Movie Made Me Rethink How I Chase My Aspirations
On this episode of Revolution, I invited, or rather subjected myself to the antics of my good friend Hooman while on camera. In San Francisco, he’s best known as one of the main personalities on the...
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Innovation is a gift worth getting: Competing for the future starts with...
Every day when you get to the office, there is a surmountable volume of work that greets. The list is usually pretty long, with calls to return, to do items stacked up, emails overflowing, meetings,...
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Does your brand have an experience style guide?
X has opened the doors to new countries and experiences and for that, I am truly grateful. Recently, I had the opportunity to visit Singapore and also Hong Kong. I already want to go back. While in...
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Innovation in Customer Experience Starts with a Shift in Perspective
While traveling Europe this year, I met Silvia Hänig who was writing a story for Haufe.de about customer experience. She followed up our initial conversation with the questions below. Instead of...
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Human-Centered CX: Uniting Stakeholders Across the Enterprise to Deliver a...
Customer experience is said to be a top business priority for most companies around the world. Many experts agree that investing in CX establishes a competitive advantage against companies that...
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Dial M for M-Commerce: Why Now’s the Time to Swipe Right for Mobile Revenue
I’ve said it before and I’ll say it again, mobile is the first screen, not the second screen. Design and invest accordingly. Tell me if you’ve heard (or experienced) this one before… You’re in the...
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I Answer Your Questions About the State of Digital Transformation
Where are companies at in their digital transformation efforts? This was the question I set out to answer in, “The 2014 State of Digital Transformation” report. After two years, it was time to...
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E-Commerce and Apps Pave the Way To The Future of Retail: Inside Amazon Go, A...
We’re a company of builders. Of pioneers. It’s our job to make bold bets, and we get our energy from inventing on behalf of customers. Here are just some of the innovations pioneered by Amazon, and...
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The Coming Trends in Digital Transformation, Marketing, CX and EX [VIDEO]
It was the day after the U.S. election. I arrived in Copenhagen. I was tired. It near the end of a two week trip that took me to Munich, Amsterdam, Beirut, and London. But, I was also excited to...
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What CMOs Must Get Right In 2017 To Succeed as an ‘Experience Business’
Like clockwork, every December, experts voice their predictions and advice to guide us in the coming year. Sometimes I offer my thoughts. Mostly, I spend my time curating emerging and disruptive...
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Self-Driving Cars Drive Closer To Reality and Uber Is or Isn’t Behind the Wheel
I spent the day at Mercedes Benz Research and Development North America (MBRDNA) in Sunnyvale, California getting a full briefing on the state of the company’s EV, machine learning/AI and autonomous...
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